Refund & Cancellation Policy

Short version: you can cancel whenever you like and keep access until the end of the period you have paid for. We do not do lock-in contracts, and we would rather you left cleanly than stayed unhappily.

1. Cancelling

Cancel at any time from your account settings. Cancellation stops the next renewal; it takes effect at the end of the current paid period and you keep full access until then. You do not need to email anyone, sit through a retention call, or explain yourself.

2. Refunds

Subscriptions are billed in advance and are generally non-refundable for the period already started, since the service was available to you throughout it.

We will refund you where: we billed you in error; you were charged after cancelling; or the platform was materially unavailable for a sustained period and we could not put it right. Ask us at legal@govarova.com and we will deal with it in good faith rather than hunting for a clause.

Accounts terminated for breach of the Acceptable Use Policy are not refunded.

3. Consumers in the EU and UK

If you are a consumer (not a business) in the EU or UK, you have a statutory 14-day right to withdraw from a distance contract. Where you asked us to start the service immediately, we may deduct a proportionate amount for what you used before withdrawing. Nothing in this policy limits that right.

4. What happens to your data

Your data stays available for the rest of the paid period. After the account closes we delete it within 30 days, with backups ageing out within 90. Export anything you want to keep before you cancel — once it is gone, it is gone.

5. Contact

Billing questions: legal@govarova.com.

Randoye LLC, a Wyoming limited liability company, trading as Govarova.
30 N Gould St, Ste 5275
Sheridan, WY 82801
United States
legal@govarova.com

We are a fully remote company. The address above is our registered address for legal correspondence; we do not operate a public office and cannot receive visitors.